Return and Refund Policy
Effective Date: December 01, 2025
Published Date: August 21, 2025
This Return and Refund Policy applies to all services provided by
Felix Kponblawou
operating as
Top Top Stars, through
portfolio.toptopstars.com.
By ordering these services, you agree to the terms outlined below.
1. Nature of Services
All our services are delivered remotely and are digital in nature (design, consulting, creative work, etc.). Each order is customized according to the client’s needs, which means that our work cannot be “returned” once delivered.
2. No Refunds After Delivery
Due to the personalized nature of our services, all sales are final once work has been delivered. Refunds are not offered for completed or partially completed work.
3. Cancellation Before Work Starts
If you wish to cancel an order before any work has begun, you may request a full refund. Once we have started working on your project, cancellation is no longer possible.
4. Project Modifications
Instead of refunds, we offer reasonable revisions or adjustments if the delivered work does not match the agreed specifications. Requests for modifications must be made within 7 days after delivery.
5. Exceptional Circumstances
Refunds may only be considered in exceptional cases, such as:
- A duplicate payment was made in error.
- The service cannot be delivered due to unforeseen reasons on our side.
In these cases, the refund will be processed within 14 business days using the same payment method used for purchase.
6. How to Contact Us
For any questions or requests related to this policy, please contact:
Felix Kponblawou
[email protected]